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Prototype · fictional data & simulated workflows · not a live crisis service
Covenant House doveCovCareSeen. Heard. Helped.
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Roles, responsibilities & connections

How CovCare works.

Every participant has a different path. Each proposed handoff has a decision-maker, a purpose and a privacy boundary.

Entry & authentication

Proposed assigned education scope; public Education page is fictional.

Access boundary

Selected education goal and approved relevant barriers.

Unavailable: Private journals, unrelated goals and unrestricted clinical notes.

Education SpecialistProposed / fictional storyboard
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STEP 1 OF 8

Verify specialist assignment

Confirm identity, role, site and task.

What the participant sees

Role storyboard: verify specialist assignment. This is not an operational queue.

What happens next

Continue to review selected goal after the stated approval.

Decision owner: Education authority

Information shared

Specialist scope

Approval required

Trust permission and MFA

If something goes wrong

If trust permission and mfa is missing or invalid, stop this step. The responsible education authority would review an appropriate alternative; the prototype sends no escalation or notification.

Actual current functionality

These controls navigate public documentation only. Operational review, notification, assignment, finance and service fulfillment are not activated. Existing public practice remains separate. This step describes intended design, not a completed operational task.

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Explore the CovCare Vision

Discover how CovCare could connect young people, Covenant House teams, supporters, and community partners through one coordinated network of support.