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Prototype · fictional data & simulated workflows · not a live crisis service
Covenant House doveCovCareSeen. Heard. Helped.
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Roles, responsibilities & connections

How CovCare works.

Every participant has a different path. Each proposed handoff has a decision-maker, a purpose and a privacy boundary.

Entry & authentication

Proposed verified professional entry with clinical scope and MFA.

Access boundary

Only assigned clinical information under approved policy.

Unavailable: Donor records, unrestricted Journeys and nonassigned cases.

Clinical ProfessionalProposed / fictional storyboard
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STEP 1 OF 8

Verify credentials

Check licensure, identity, assignment and permitted scope.

What the participant sees

Role storyboard: verify credentials. This is not an operational queue.

What happens next

Continue to receive limited referral after the stated approval.

Decision owner: Clinical authority

Information shared

Professional verification

Approval required

Clinical permission and MFA

If something goes wrong

If clinical permission and mfa is missing or invalid, stop this step. The responsible clinical authority would review an appropriate alternative; the prototype sends no escalation or notification.

Actual current functionality

These controls navigate public documentation only. Operational review, notification, assignment, finance and service fulfillment are not activated. Existing public practice remains separate. This step describes intended design, not a completed operational task.

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Explore the CovCare Vision

Discover how CovCare could connect young people, Covenant House teams, supporters, and community partners through one coordinated network of support.