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Prototype · fictional data & simulated workflows · not a live crisis service
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CovCare V6.0 / Enterprise reference

Explore Support Options and Choose a Safe Next Step

Public documentation and fictional practice now; separately reviewed youth operational boundary in future.

Proposed design, not organizational approval or operational evidence. Public fictional demonstrations only; no sensitive information, live submissions or authority changes.

Use Case Library

UC-ANON-002 · V6.0 · Proposed

Explore Support Options and Choose a Safe Next Step

Role tour ↗Module guide ↗Stories & tests ↗Traceability ↗
Version
6.0
Status
Proposed
Priority
High
Role Id
anonymous-visitor
Primary Actor
Anonymous Visitor
Module Id
youth
Capability Id
CAP-ENG
Objective Id
OBJ-01
Owner
Youth program owner (proposed)
Boundary
Public documentation and fictional practice now; separately reviewed youth operational boundary in future.
Goal
Explore Support Options and Choose a Safe Next Step while maintaining choice, purpose limitation and accountable human review.
Value
Cancel pending replies and clear temporary conversation.
Trigger
Select a support option.
Scope
The stated participant task only; no unrelated records, new authority or automatic operational activation.
Assumptions
  • Covenant House validates program fit, ownership and relevant policies.
  • Required provider, staffing and data-quality evidence is established before operation.
Supporting Actors
  • Youth program owner
  • Young person
  • Governance and safeguarding reviewer
Preconditions
  • Anonymous public discovery; explicit entry for temporary practice. No account creation.
  • Current voluntary consent for the selected goal; private reflections excluded.
  • Required organizational and human approval for operational behavior; absent in this public specification.
  • Operational services, recovery readiness and separately approved testing remain dependencies.
Alternatives
  • Id
    UC-ANON-002-ALT-01
    At
    3
    Condition
    The participant chooses a different suitable option.
    Path
    Return to inspect communication limitations, check scope and consent again, and document the revised purpose; do not duplicate evidence.
  • Id
    UC-ANON-002-ALT-02
    At
    6
    Condition
    An eligible alternative channel or resource is reviewed.
    Path
    Reassess the youth provider and required human approval; continue only with minimum authorized information. Public exploration may continue without an account.
Exceptions
  • Id
    UC-ANON-002-EX-01
    Condition
    Authorization denied, expired or revoked.
    Response
    Stop the restricted step and provide no record readback; review access through qualified authority, never public self-selection.
  • Id
    UC-ANON-002-EX-02
    Condition
    Missing information, conflicting evidence or unavailable service.
    Response
    Hold the relevant state for human review. Do not fabricate capacity, receipt, attendance, outcomes or successful submission.
  • Id
    UC-ANON-002-EX-03
    Condition
    Consent withdrawn or a safeguarding issue raised.
    Response
    Stop optional disclosure; qualified humans apply the reviewed lawful safeguarding policy. The prototype sends no escalation.
Postconditions
Success
Cancel pending replies and clear temporary conversation.
Failure
No unauthorized disclosure, authority grant or claimed fulfillment; public practice remains temporary and operational tasks remain blocked.
Rule Ids
Data
  • Field
    Selected goal and approved barrier
    Validation
    Nonempty relevant reference; no unrelated personal history.
    Owner
    Young person
    Sensitivity
    Restricted in future operation; fictional only in public practice.
    Sharing
    Explicit purpose and authorized recipient only; never private reflections.
    Audit
    Future scoped actor, decision, purpose and evidence reference; do not log secrets.
    Retention
    Organizational retention and deletion period not approved.
    Consent
    Current explicit youth consent where selected goal context is involved; otherwise lawful task-specific processing basis requires policy review. No blanket consent assumed.
  • Field
    Decision or verification evidence reference
    Validation
    Provenance, authorized reviewer and current scope; missing evidence remains unverified.
    Owner
    Youth program owner
    Sensitivity
    Restricted operational evidence; none read by the catalog.
    Sharing
    Authorized reviewer only; aggregate public explanation has no personal identifiers.
    Audit
    Future atomic decision and change audit where operational approval is required.
    Retention
    Policy-specific review and appeal requirements unresolved.
    Consent
    Purpose-limited review under approved evidence policy; contributor recognition requires a separate optional choice.
Nfr
  • Id
    NFR-SEC
    Requirement
    Deny unauthorized access server-side; never widen youth owner-only policies.
  • Id
    NFR-PRIV
    Requirement
    Minimize information, separate private reflections and constrain recipient purpose.
  • Id
    NFR-A11Y
    Requirement
    Target WCAG 2.2 AA, labeled keyboard/touch controls; professional review outstanding.
  • Id
    NFR-LOC
    Requirement
    Five youth languages; executive English and machine-assisted translations require review.
  • Id
    NFR-REL
    Requirement
    Failure must not confirm a write or restore expired local content; operational reliability and availability targets unapproved.
  • Id
    NFR-PERF
    Requirement
    Measure agreed task response and availability targets during an approved pilot; no unapproved SLA.
Dependencies
  • Verified CHI ownership and safeguarding/privacy review
  • Data classification, backup and tested recovery evidence
  • Approved youth service and scoped operational test plan
  • Related module: youth; proposed business owner: Youth program owner (proposed)
Milestone Id
MS-04
Assessment
Proposed
All formal operational sequences are proposed, not organizationally approved.
Frontend
Existing public youth views and tours explain the concept only.
Backend
No new operational behavior is verified by this catalog.
Simulated
Fictional local practice and storyboard navigation never confer authority.
Blocked
Account activation, staff coordination, payments and assignments need separate approvals.
Unknown
Positive authenticated lifecycle, provider delivery and cross-account privacy remain unverified.
System Boundary
Public documentation and fictional practice now; separately reviewed youth operational boundary in future.
Strategic Alignment
Objective Id
OBJ-01
Statement
Proposed youth-centered planning and accountable coordination; formal CHI alignment is not established.

Main success scenario · proposed

  1. 1. Select a support option.

    Number
    1
    Actor
    Anonymous Visitor
    Action
    Select a support option.
    Response
    Differentiate simulated human support from the scripted AI guide.
    Validation
    Before 'Select a support option.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Select a support option. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S01: select a support option reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Select a support option.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S02: inspect communication limitations reviewed

  2. 2. Inspect communication limitations.

    Number
    2
    Actor
    Anonymous Visitor
    Action
    Inspect communication limitations.
    Response
    Show no real responder or response time.
    Validation
    Before 'Inspect communication limitations.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Inspect communication limitations. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S02: inspect communication limitations reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Inspect communication limitations.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S03: decline goal context reviewed

  3. 3. Decline goal context.

    Number
    3
    Actor
    Anonymous Visitor
    Action
    Decline goal context.
    Response
    Allow support exploration without a personal plan.
    Validation
    Before 'Decline goal context.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Decline goal context. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S03: decline goal context reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Decline goal context.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S04: enter only fictional conversation text reviewed

  4. 4. Enter only fictional conversation text.

    Number
    4
    Actor
    Anonymous Visitor
    Action
    Enter only fictional conversation text.
    Response
    Keep conversation memory local.
    Validation
    Before 'Enter only fictional conversation text.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Enter only fictional conversation text. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S04: enter only fictional conversation text reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Enter only fictional conversation text.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S05: review a scripted reply reviewed

  5. 5. Review a scripted reply.

    Number
    5
    Actor
    Anonymous Visitor
    Action
    Review a scripted reply.
    Response
    Do not represent it as clinical advice or live staff.
    Validation
    Before 'Review a scripted reply.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Review a scripted reply. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S05: review a scripted reply reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Review a scripted reply.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S06: consider an optional journey exercise reviewed

  6. 6. Consider an optional Journey exercise.

    Number
    6
    Actor
    Anonymous Visitor
    Action
    Consider an optional Journey exercise.
    Response
    Require explicit practice entry.
    Validation
    Before 'Consider an optional Journey exercise.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Consider an optional Journey exercise. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S06: consider an optional journey exercise reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Consider an optional Journey exercise.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S07: review unavailable account creation reviewed

  7. 7. Review unavailable account creation.

    Number
    7
    Actor
    Anonymous Visitor
    Action
    Review unavailable account creation.
    Response
    Keep anonymous help available when registration is blocked.
    Validation
    Before 'Review unavailable account creation.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Review unavailable account creation. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S07: review unavailable account creation reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Review unavailable account creation.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-ANON-002-S08: exit the support exercise reviewed

  8. 8. Exit the support exercise.

    Number
    8
    Actor
    Anonymous Visitor
    Action
    Exit the support exercise.
    Response
    Cancel pending replies and clear temporary conversation.
    Validation
    Before 'Exit the support exercise.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Exit the support exercise. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-ANON-002-S08: exit the support exercise reviewed
    Responsibility
    Anonymous Visitor
    Authorization Boundary
    Before 'Exit the support exercise.', validate the stated task scope, selected goal and approved barrier and the current voluntary participant choice. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    Proposed final review; no operational mutation.

Linked user story and acceptance criteria

Parent Id
UC-ANON-002
Persona
Anonymous Visitor
Statement
As a Anonymous Visitor, I want to explore Support Options and Choose a Safe Next Step, so that I can pursue this outcome: cancel pending replies and clear temporary conversation.
Value
Cancel pending replies and clear temporary conversation.
Priority
High
Status
Proposed
Criteria
  • Kind
    Success
    Given
    Anonymous public discovery; explicit entry for temporary practice. No account creation. The task is Explore Support Options and Choose a Safe Next Step.
    When
    Exit the support exercise.
    Then
    Cancel pending replies and clear temporary conversation. No operational success is inferred from documentation.
  • Kind
    Denied
    Given
    a request for unavailable operational functionality
    When
    the participant attempts the restricted action
    Then
    The action is denied without revealing restricted data or creating a record.
  • Kind
    Invalid input
    Given
    The Selected goal and approved barrier needed for Explore Support Options and Choose a Safe Next Step is missing or contradictory.
    When
    Decline goal context.
    Then
    Hold the affected step; require Nonempty relevant reference; no unrelated personal history. before further review. Do not claim a successful outcome.
  • Kind
    Privacy
    Given
    private reflections, unrelated youth information or contributor identities outside the approved purpose
    When
    a summary is prepared for anonymous visitor
    Then
    Those fields are excluded; only purpose-limited authorized context may be shared.
  • Kind
    Exception
    Given
    withdrawn consent, an unavailable provider, conflicting evidence or a safeguarding concern relevant to this task
    When
    the sequence reaches the affected handoff
    Then
    The handoff pauses; an appropriate qualified human reviews the next step and no delivery, payment or approval is falsely confirmed.
Test Ids

Business rules

BR-MIN · Minimum necessary information

Share only the task-relevant approved context. Private reflections never enter public staff demonstrations.

BR-TRUTH · Evidence before claims

A referral is not delivery; documentation and storyboard completion are not verification or approval.

BR-CONSENT · Youth choice and selected sharing

Only an explicitly selected goal projection may be shared; youth control approval and goal completion. Withdrawal stops optional disclosure.

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