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Prototype · fictional data & simulated workflows · not a live crisis service
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CovCare V6.0 / Enterprise reference

Manage a Multi-Agency Referral

Public documentation and fictional practice now; separately reviewed central operational boundary in future.

Proposed design, not organizational approval or operational evidence. Public fictional demonstrations only; no sensitive information, live submissions or authority changes.

Use Case Library

UC-NAV-002 · V6.0 · Proposed

Manage a Multi-Agency Referral

Role tour ↗Module guide ↗Stories & tests ↗Traceability ↗
Version
6.0
Status
Proposed
Priority
High
Role Id
chi-navigator
Primary Actor
CHI Navigator
Module Id
central
Capability Id
CAP-COORD
Objective Id
OBJ-02
Owner
Central program owner (proposed)
Boundary
Public documentation and fictional practice now; separately reviewed central operational boundary in future.
Goal
Manage a Multi-Agency Referral while maintaining choice, purpose limitation and accountable human review.
Value
Preserve youth review and restricted retention.
Trigger
Review the multi-agency referral purpose.
Scope
The stated participant task only; no unrelated records, new authority or automatic operational activation.
Assumptions
  • Covenant House validates program fit, ownership and relevant policies.
  • Required provider, staffing and data-quality evidence is established before operation.
Supporting Actors
  • Central program owner
  • Young person
  • Governance and safeguarding reviewer
Preconditions
  • Verified provisioned identity, current MFA, organization/site/project and assignment scope.
  • Current voluntary consent for the selected goal; private reflections excluded.
  • Required organizational and human approval for operational behavior; absent in this public specification.
  • Operational services, recovery readiness and separately approved testing remain dependencies.
Alternatives
  • Id
    UC-NAV-002-ALT-01
    At
    3
    Condition
    The participant chooses a different suitable option.
    Path
    Return to check current consent for each recipient, check scope and consent again, and document the revised purpose; do not duplicate evidence.
  • Id
    UC-NAV-002-ALT-02
    At
    6
    Condition
    An eligible alternative channel or resource is reviewed.
    Path
    Reassess the central provider and required human approval; continue only with minimum authorized information. Public exploration may continue without an account.
Exceptions
  • Id
    UC-NAV-002-EX-01
    Condition
    Authorization denied, expired or revoked.
    Response
    Stop the restricted step and provide no record readback; review access through qualified authority, never public self-selection.
  • Id
    UC-NAV-002-EX-02
    Condition
    Missing information, conflicting evidence or unavailable service.
    Response
    Hold the relevant state for human review. Do not fabricate capacity, receipt, attendance, outcomes or successful submission.
  • Id
    UC-NAV-002-EX-03
    Condition
    Consent withdrawn or a safeguarding issue raised.
    Response
    Stop optional disclosure; qualified humans apply the reviewed lawful safeguarding policy. The prototype sends no escalation.
Postconditions
Success
Preserve youth review and restricted retention.
Failure
No unauthorized disclosure, authority grant or claimed fulfillment; public practice remains temporary and operational tasks remain blocked.
Rule Ids
Data
  • Field
    Selected goal and approved barrier
    Validation
    Nonempty relevant reference; no unrelated personal history.
    Owner
    Young person
    Sensitivity
    Restricted in future operation; fictional only in public practice.
    Sharing
    Explicit purpose and authorized recipient only; never private reflections.
    Audit
    Future scoped actor, decision, purpose and evidence reference; do not log secrets.
    Retention
    Organizational retention and deletion period not approved.
    Consent
    Current explicit youth consent where selected goal context is involved; otherwise lawful task-specific processing basis requires policy review. No blanket consent assumed.
  • Field
    Decision or verification evidence reference
    Validation
    Provenance, authorized reviewer and current scope; missing evidence remains unverified.
    Owner
    Central program owner
    Sensitivity
    Restricted operational evidence; none read by the catalog.
    Sharing
    Authorized reviewer only; aggregate public explanation has no personal identifiers.
    Audit
    Future atomic decision and change audit where operational approval is required.
    Retention
    Policy-specific review and appeal requirements unresolved.
    Consent
    Purpose-limited review under approved evidence policy; contributor recognition requires a separate optional choice.
Nfr
  • Id
    NFR-SEC
    Requirement
    Deny unauthorized access server-side; never widen youth owner-only policies.
  • Id
    NFR-PRIV
    Requirement
    Minimize information, separate private reflections and constrain recipient purpose.
  • Id
    NFR-A11Y
    Requirement
    Target WCAG 2.2 AA, labeled keyboard/touch controls; professional review outstanding.
  • Id
    NFR-LOC
    Requirement
    Five youth languages; executive English and machine-assisted translations require review.
  • Id
    NFR-REL
    Requirement
    Failure must not confirm a write or restore expired local content; operational reliability and availability targets unapproved.
  • Id
    NFR-PERF
    Requirement
    Measure agreed task response and availability targets during an approved pilot; no unapproved SLA.
Dependencies
  • Verified CHI ownership and safeguarding/privacy review
  • Data classification, backup and tested recovery evidence
  • Approved central service and scoped operational test plan
  • Related module: central; proposed business owner: Central program owner (proposed)
Milestone Id
MS-06
Assessment
Proposed
All formal operational sequences are proposed, not organizationally approved.
Frontend
Existing public central views and tours explain the concept only.
Backend
No new operational behavior is verified by this catalog.
Simulated
Fictional local practice and storyboard navigation never confer authority.
Blocked
Account activation, staff coordination, payments and assignments need separate approvals.
Unknown
Positive authenticated lifecycle, provider delivery and cross-account privacy remain unverified.
System Boundary
Public documentation and fictional practice now; separately reviewed central operational boundary in future.
Strategic Alignment
Objective Id
OBJ-02
Statement
Proposed youth-centered planning and accountable coordination; formal CHI alignment is not established.

Main success scenario · proposed

  1. 1. Confirm purpose-limited entry for Manage a Multi-Agency Referral

    Number
    1
    Actor
    CHI Navigator
    Action
    Confirm purpose-limited entry for Manage a Multi-Agency Referral
    Response
    Check the task-specific identity, organizational/site/project scope and relevant assigned permission before restricted information is shown. Public storyboard remains read-only.
    Validation
    Verified provisioned identity, current MFA, organization/site/project and assignment scope.
    Information
    Verified scope references only; no restricted record returned by this public catalog.
    State
    UC-NAV-002-ENTRY: scope review required
    Responsibility
    CHI Navigator
    Authorization Boundary
    Verified provisioned identity, current MFA, organization/site/project and assignment scope.
    Next State
    UC-NAV-002-S01: review the multi-agency referral purpose reviewed

  2. 2. Review the multi-agency referral purpose.

    Number
    2
    Actor
    CHI Navigator
    Action
    Review the multi-agency referral purpose.
    Response
    Identify permitted participating agencies.
    Validation
    Before 'Review the multi-agency referral purpose.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Review the multi-agency referral purpose. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S01: review the multi-agency referral purpose reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Review the multi-agency referral purpose.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S02: check current consent for each recipient reviewed

  3. 3. Check current consent for each recipient.

    Number
    3
    Actor
    CHI Navigator
    Action
    Check current consent for each recipient.
    Response
    Exclude agencies not explicitly authorized.
    Validation
    Before 'Check current consent for each recipient.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Check current consent for each recipient. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S02: check current consent for each recipient reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Check current consent for each recipient.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S03: compare agency scope and readiness reviewed

  4. 4. Compare agency scope and readiness.

    Number
    4
    Actor
    CHI Navigator
    Action
    Compare agency scope and readiness.
    Response
    Reject an unvetted or unavailable recipient.
    Validation
    Before 'Compare agency scope and readiness.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Compare agency scope and readiness. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S03: compare agency scope and readiness reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Compare agency scope and readiness.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S04: prepare a purpose-limited referral reviewed

  5. 5. Prepare a purpose-limited referral.

    Number
    5
    Actor
    CHI Navigator
    Action
    Prepare a purpose-limited referral.
    Response
    Avoid including unrelated goals or clinical notes.
    Validation
    Before 'Prepare a purpose-limited referral.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Prepare a purpose-limited referral. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S04: prepare a purpose-limited referral reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Prepare a purpose-limited referral.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S05: agree a handoff owner reviewed

  6. 6. Agree a handoff owner.

    Number
    6
    Actor
    CHI Navigator
    Action
    Agree a handoff owner.
    Response
    Prevent an unowned transfer.
    Validation
    Before 'Agree a handoff owner.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Agree a handoff owner. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S05: agree a handoff owner reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Agree a handoff owner.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S06: review agency acknowledgement reviewed

  7. 7. Review agency acknowledgement.

    Number
    7
    Actor
    CHI Navigator
    Action
    Review agency acknowledgement.
    Response
    Keep referral acknowledgement separate from service delivery.
    Validation
    Before 'Review agency acknowledgement.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Review agency acknowledgement. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S06: review agency acknowledgement reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Review agency acknowledgement.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S07: resolve an unavailable agency response reviewed

  8. 8. Resolve an unavailable agency response.

    Number
    8
    Actor
    CHI Navigator
    Action
    Resolve an unavailable agency response.
    Response
    Return the referral for human reassessment.
    Validation
    Before 'Resolve an unavailable agency response.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Resolve an unavailable agency response. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S07: resolve an unavailable agency response reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Resolve an unavailable agency response.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-S08: close the referral with permitted evidence reviewed

  9. 9. Close the referral with permitted evidence.

    Number
    9
    Actor
    CHI Navigator
    Action
    Close the referral with permitted evidence.
    Response
    Preserve youth review and restricted retention.
    Validation
    Before 'Close the referral with permitted evidence.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Information
    Task-specific selected goal and approved barrier for this decision: Close the referral with permitted evidence. Only necessary context; private reflections and unrelated identities excluded.
    State
    UC-NAV-002-S08: close the referral with permitted evidence reviewed
    Responsibility
    CHI Navigator
    Authorization Boundary
    Before 'Close the referral with permitted evidence.', validate the stated task scope, selected goal and approved barrier and the current authorized reviewer and assignment. Missing evidence pauses this step; the public catalog performs no operation.
    Next State
    UC-NAV-002-REVIEW: outcome remains proposed until approved operational evidence exists

  10. 10. Review the final evidence and continuing eligibility for Manage a Multi-Agency Referral

    Number
    10
    Actor
    Central program owner (proposed)
    Action
    Review the final evidence and continuing eligibility for Manage a Multi-Agency Referral
    Response
    Separate the proposed outcome from verified delivery; preserve only permitted review evidence and apply policy-approved retention or revocation. No public record mutation.
    Validation
    Qualified independent review where required, current authority and approved evidence/retention policy.
    Information
    Minimum outcome and reviewer reference; no private reflections or public identities.
    State
    UC-NAV-002-REVIEW: outcome remains proposed until approved operational evidence exists
    Responsibility
    Central program owner (proposed)
    Authorization Boundary
    Qualified independent review where required, current authority and approved evidence/retention policy.
    Next State
    Proposed final review; no operational mutation.

Linked user story and acceptance criteria

Parent Id
UC-NAV-002
Persona
CHI Navigator
Statement
As a CHI Navigator, I want to manage a Multi-Agency Referral, so that I can pursue this outcome: preserve youth review and restricted retention.
Value
Preserve youth review and restricted retention.
Priority
High
Status
Proposed
Criteria
  • Kind
    Success
    Given
    Verified provisioned identity, current MFA, organization/site/project and assignment scope. The task is Manage a Multi-Agency Referral.
    When
    Review the final evidence and continuing eligibility for Manage a Multi-Agency Referral
    Then
    Separate the proposed outcome from verified delivery; preserve only permitted review evidence and apply policy-approved retention or revocation. No public record mutation. No operational success is inferred from documentation.
  • Kind
    Denied
    Given
    missing, revoked or unrelated authorization
    When
    the participant attempts the restricted action
    Then
    The action is denied without revealing restricted data or creating a record.
  • Kind
    Invalid input
    Given
    The Selected goal and approved barrier needed for Manage a Multi-Agency Referral is missing or contradictory.
    When
    Check current consent for each recipient.
    Then
    Hold the affected step; require Nonempty relevant reference; no unrelated personal history. before further review. Do not claim a successful outcome.
  • Kind
    Privacy
    Given
    private reflections, unrelated youth information or contributor identities outside the approved purpose
    When
    a summary is prepared for chi navigator
    Then
    Those fields are excluded; only purpose-limited authorized context may be shared.
  • Kind
    Exception
    Given
    withdrawn consent, an unavailable provider, conflicting evidence or a safeguarding concern relevant to this task
    When
    the sequence reaches the affected handoff
    Then
    The handoff pauses; an appropriate qualified human reviews the next step and no delivery, payment or approval is falsely confirmed.
Test Ids

Business rules

BR-MIN · Minimum necessary information

Share only the task-relevant approved context. Private reflections never enter public staff demonstrations.

BR-TRUTH · Evidence before claims

A referral is not delivery; documentation and storyboard completion are not verification or approval.

BR-CONSENT · Youth choice and selected sharing

Only an explicitly selected goal projection may be shared; youth control approval and goal completion. Withdrawal stops optional disclosure.

BR-SCOPE · Current scoped authority

Verified identity, permission, organization/site/project and assignment scope are separate. Privileged access requires independent approvals, MFA and launch review; no public self-grant.

BR-HUMAN · Qualified human accountability

Qualified humans decide triage, clinical, safeguarding, assistance and operational approvals; the guide cannot make those decisions.

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